Last Updated: [Insert Date]
Welcome to Home Appliance Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website homeappliancesgb.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.
1. General Information
Home Appliance Store is a premium audio equipment retailer specialising in high-fidelity sound systems and accessories. Our products range from speakers and headphones to amplifiers and specialist audio cables.
Company Address:
15 St Mary St, Southampton, GB SO6H 8NE
Customer Service Email: [email protected]
2. User Responsibilities
2.1 Account Information
When creating an account or making purchases, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.
2.2 Prohibited Activities
You agree not to:
- Use our website for any unlawful purpose
- Attempt to gain unauthorised access to our systems
- Interfere with the proper working of the website
- Misrepresent your identity or provide false information
- Resell our products without authorisation
3. Products and Services
3.1 Product Descriptions
We make every effort to accurately display our high-fidelity audio equipment. However, slight variations in colour or finish may occur due to photographic lighting or individual monitor settings.
3.2 Product Availability
All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.
3.3 Technical Specifications
For optimal performance of our audio equipment, please ensure your existing setup meets the technical requirements specified for each product.
4. Ordering and Payment
4.1 Order Process
Your order represents an offer to purchase which we accept by sending an order confirmation. All orders are subject to availability and verification of payment details.
4.2 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
4.3 Pricing
All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or errors, though we will honour prices for confirmed orders.
5. Shipping and Delivery
5.1 Processing Time
Orders are processed within 1-2 business days (excluding weekends and public holidays).
5.2 Shipping Options
We offer two shipping methods tailored for audio equipment protection:
- Standard Shipping (£12.95): Carrier: DHL or FedEx. Delivery time: 10-15 business days after dispatch. Includes full tracking and signature confirmation.
- Free Shipping: Available for orders over £50. Carrier: EMS. Delivery time: 15-25 business days after dispatch. Basic tracking included.
5.3 International Orders
We ship worldwide (excluding some Asian and remote regions). Import duties and taxes are the customer’s responsibility.
5.4 Delivery Issues
You must inspect delivered items immediately. Report any damage within 48 hours of delivery to qualify for replacement.
6. Returns and Refunds
6.1 Return Policy
We accept returns within 15 days of delivery for most products, provided:
- Products are unused and in resalable condition
- Original packaging is undamaged
- All accessories and documentation are present
6.2 Non-Returnable Items
For hygiene and performance reasons, these items cannot be returned if opened:
- Audio Cables & Coaxial Cables
- Aux Cables
- Products with removed serial numbers or tampered warranty seals
6.3 Return Process
- Contact our customer service to initiate your return
- Receive Return Merchandise Authorization (RMA) number
- Securely repackage using all original materials
- Ship to our returns address with RMA clearly marked
6.4 Refund Processing
Refunds are issued to the original payment method within:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
Original shipping fees are non-refundable.
7. Intellectual Property
All content on our website, including product descriptions, images, and logos, are our property or used with permission. Unauthorised use is prohibited.
8. Liability Limitations
8.1 Product Use
We are not liable for damage caused by improper use of our audio equipment. Please follow all manufacturer guidelines.
8.2 Website Availability
We strive to maintain continuous website access but are not liable for temporary unavailability due to technical issues.
8.3 Third-Party Services
We are not responsible for the performance of shipping carriers or payment processors.
9. Privacy
Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect and use your information.
10. Changes to Terms
We may update these Terms periodically. Continued use of our website after changes constitutes acceptance of the new Terms.
11. Governing Law
These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.
12. Contact Us
For questions about these Terms or our products, please contact our customer service team at [email protected]. We’re committed to helping you achieve your perfect audio setup.