FAQ

We specialise in premium audio equipment for discerning audiophiles, including:

• High-fidelity speakers (bookshelf, floorstanding, Atmos, and home cinema systems)
• Professional headphones (both open-back and closed-back designs)
• Audio components (amplifiers, DACs, CD players)
• Quality cables (audio and coaxial)
• Complete HiFi systems and bundles

Our warehouse and operations are based at:
15 St Mary St, Southampton, GB SO6H 8NE
All orders are shipped from this location.

Our product categories are carefully organised to help you find the perfect audio solution:

• For home theatre setups: Consider our Home Cinema Speakers and Atmos Speakers
• For music enthusiasts: Browse our HiFi Separates or complete HiFi Systems
• For personal listening: Explore our All Headphones collection

If you need personalised advice, please contact our audio specialists at [email protected].

Absolutely. We source all our audio equipment directly from manufacturers or authorised distributors. Every product is brand new with full manufacturer warranties unless otherwise stated.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted connections.

Yes, we use industry-standard SSL encryption for all transactions. We never store your full payment details on our servers.

You may request changes or cancellation within 1 hour of placing your order by emailing [email protected]. After this period, as we begin processing immediately, changes may not be possible.

We offer global delivery to most countries worldwide, excluding some Asian countries and remote regions. During checkout, our system will automatically confirm if we can deliver to your location.

We offer two shipping methods:

1. Standard Shipping (£12.95): Via DHL or FedEx (10-15 business days after dispatch)
2. Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

All orders are processed within 1-2 business days before dispatch.

For international orders outside the UK, customs fees or import taxes may apply depending on your country’s regulations. These charges are the customer’s responsibility and are not included in our prices or shipping costs.

We take special care with all audio equipment:

• Original manufacturer packaging plus additional protective materials
• Reinforced packaging for fragile components
• Vibration-resistant materials for sensitive electronics

Our packaging is designed to ensure your premium audio equipment arrives in perfect condition.

Yes:

• Standard Shipping: Full tracking from dispatch to delivery
• Free Shipping: Basic tracking available

You’ll receive tracking information via email once your order ships.

We offer hassle-free returns within 15 days of receiving your order. Products must be:

• In original, undamaged packaging
• Unused and in resalable condition
• Accompanied by all original accessories and documentation

To initiate a return, please contact [email protected].

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a tracked shipping method for returns.

Once we receive and inspect your return, refunds are processed within 5 business days. The time for the refund to appear in your account depends on your payment provider.

Most products come with manufacturer warranties (typically 1-2 years). Please register your product with the manufacturer as instructed in the product documentation. We can assist with warranty claims if needed.

Our customer service team can be reached at [email protected]. We aim to respond to all inquiries within 24 hours during business days.

Yes, our team includes audio specialists who can provide basic setup advice and troubleshooting for the products we sell. For complex technical issues, we may refer you to the manufacturer’s support team.